Delete your Nuvella account
You can delete your account and its data in the app, or by email without the app.
In the app
- Open the Safety Dashboard from the map screen.
- Scroll down and tap Delete Account.
- Confirm. Deletion is immediate and cannot be undone.
In-app deletion works when you are signed in with your email on that phone. If you never signed in, or the app says no account was found, use the email route below.
Without the app
Email businessaliakca@gmail.com with the subject Delete my Nuvella account, sent from the email address on your account. We reply to that address to confirm the request came from you, then delete the account within 30 days and tell you when it is done.
If you used Nuvella without an email, write anyway and say roughly when and on which phone you used it. Accounts without an email are not linked to your identity, so we may not be able to find yours; we will tell you what we could and could not delete.
What is deleted
- your account, email address and subscription status held by us;
- your registered devices;
- your Share My Walk history, and the push tokens of anyone who followed those walks in the app;
- the community reports you made;
- any route data you contributed.
The app also clears its saved data on your phone when you delete in-app.
What deletion does not do
- It does not cancel a subscription. Cancel it in your App Store or Google Play subscriptions, or it will keep renewing.
- Your sign-in record at our sign-in provider (Supabase) and your purchase record at RevenueCat are held by those providers. In-app deletion does not remove them yet; email us and we will have them deleted.
- Apple and Google keep their own purchase records under their own policies.
- "Felt unsafe" signals were never linked to you, so there is nothing to tie back to your account; they fade from server memory within weeks.